We offer FREE shipping over $100, if the order is under $100, we charge a flat rate of $10.

Orders typically arrive within 1-2 weeks from the purchase date. During peak holiday seasons, shipping times may extend up to 3 weeks.

If an issue arises with your order (e.g., a new pet photo is required), this may extend your production time.

We send all customers an artwork proof for approval before printing. The faster you approve your proof, the quicker we can ship your order!

All orders include tracking, and you will receive your tracking number via email as soon as it becomes available.

Please e-mail us before placing your order, and we will do our best to accomidate your required time frame!

support@pearlsandpaws.com

If we require a new photo, this may extend your delivery time by a few days.

If you decline to provide a new photo after being informed that the original may not yield the best quality artwork, we cannot offer a refund. It’s your responsibility to provide a photo you’re happy with.

Yes, all orders include tracking. You will receive your tracking number via email as soon as it becomes available.

Yes, expect potential delays during November-December due to high courier demand.

We do our best to provide accurate delivery time-frames during the holiday seasons, please understand courier delay is out of our control.

We do our best to ship all items together, but sometimes certain products are completed sooner and will ship separately. For example, if you order a framed portrait and a blanket, the blanket may arrive first.

Yes! Want your pet to be featured? We'd love to see them! Tag us on Instagram or TikTok @pearlsandpawshop or email your photos to support@pearlsandpaws.com for a chance to be showcased!